Support

Need help? Email support@alignedinnovation.co.za and we'll get back to you, usually within one working day.

Are you a guest?

The information on your room's TV is managed by the property where you're staying. For questions about Wi-Fi, housekeeping, check-out or anything shown on screen, please contact your host or the front desk.

Setting up a TV as a host

1. Install Concierhere on the Apple TV from the App Store (hotels can also install it through their device management).
2. Open the app. It shows a 6-digit code.
3. Sign in at portal.concierhere.com, open your site, go to TVs › Add a TV and enter the code. The TV switches to your content within a few seconds.

Your site needs to be activated before you can add TVs. Don't have an account yet? Email support@alignedinnovation.co.za to get started.

Common questions

The TV doesn't show a code. Check the Apple TV is connected to the internet, then close and reopen Concierhere.

The code isn't accepted. Check the 6 digits on the TV screen. Codes change if the app is reinstalled, so always use the one currently shown.

I changed something but the TV hasn't updated. TVs check for changes every minute. Turning the TV off and on again also refreshes it.

Just want to look around? Choose View demo on the TV's first screen to see sample content.

Privacy

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